Terms of Service.

Last Updated: August 27, 2025

1. Introduction

Welcome to Elysian Nail Concierge (ENC). By booking an appointment, purchasing a membership, or accessing our website, you agree to the following Terms of Service. These terms are designed to protect both our clients and our licensed professionals.

2. Services Disclaimer

Elysian Nail Concierge provides nail care services in our studio and on location. All services are subject to availability and professional discretion. ENC reserves the right to refuse service if a client’s condition presents a safety or sanitation risk.

3. Appointments and Cancellations

  • Studio clients must arrive 10 minutes before their scheduled appointment.

  • A 10-minute grace period is allowed for lateness. If a client arrives more than 10 minutes late, the appointment must be rescheduled and a new deposit will be required.

  • Cancellations must be made with at least 48 hours’ notice. Cancellations within 48 hours or no-shows will result in loss of deposit and may incur additional fees.

  • For mobile services, ENC reserves the right to refuse entry or end services if the environment does not meet safety or sanitation standards.

4. Mobile Service Conditions

Mobile clients must provide a safe, clean, and accessible environment for services. The following are strictly prohibited in the service area:

  • Additional guests who are not receiving services

  • Pets

  • Smoking

  • Drugs or alcohol

  • Weapons of any kind

If these conditions are not met, or if a technician feels unsafe at any time, services will be ended immediately. In such cases, the client forfeits their deposit and remains responsible for payment of any services rendered. ENC technicians reserve the right to contact authorities if necessary.

Service is available within a 20-mile radius of zip code 78250. Additional travel fees may apply outside this radius.

5. Client Conduct and Eligibility

Clients are required to disclose all medical, skin, or nail conditions before the service begins. Failure to disclose conditions may result in adverse outcomes. ENC is not liable for issues arising from undisclosed conditions.

Inappropriate conduct, unsafe environments, or violation of terms may result in services being stopped immediately. The technician reserves the right to contact authorities if necessary.

6. Payments and Refunds

  • Deposits are required for all appointments and are non-refundable.

  • Payments must be made through the official ENC booking and payment platform. ENC is a cash-free business and does not accept cash, checks, or alternative payment methods.

  • Payments are due at the time of booking through Vagaro or at the time of service if approved in the system.

  • Refunds are not available for services already rendered.

  • Membership fees are non-refundable once the billing cycle begins.

  • If services are ended due to violation of these terms, the client forfeits their deposit and remains responsible for full payment of any services performed.

  • Non-payment, chargebacks, or reversed charges for services provided are considered theft of services. ENC will pursue all available remedies including legal action, small claims court, and reporting to local law enforcement.

7. Membership Terms

Memberships are billed monthly. By enrolling, members agree to automatic billing until paused or canceled.

  • Memberships may be paused or canceled with 30 days’ notice.

  • Benefits do not roll over beyond the stated policy (see Membership page).

  • Membership fees are non-refundable once charged.

  • ENC reserves the right to update or change membership benefits with notice to members.

8. Studio Surveillance

For the safety of clients and staff, the ENC studio is under constant video surveillance. By booking a studio appointment, you consent to being recorded in common areas.

9. Intellectual Property

All content including text, logos, images, and service names belong to Elysian Nail Concierge, LLC. Reproduction or distribution without written consent is prohibited.

10. Liability Disclaimer

All services are provided at the client’s own risk. Our technicians are licensed and insured but do not provide medical care. Clients with health conditions must consult with a physician before booking. By booking, clients agree ENC is not liable for allergic reactions, infections, or complications related to undisclosed medical conditions.

11. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, store, and protect your personal information.

12. Changes to These Terms

ENC reserves the right to update these Terms of Service at any time. Continued use of our services constitutes acceptance of any changes.